TroubleshootingUpdated 15 days ago
Troubleshooting
If your Moonwalkers are not working as expected. Please check the error codes below for more information.
| Mode | LED Description |
| (w/o USB cable plugged in) | |
| Startup | Running White |
| LOCK | Solid White |
| SHIFT (Battery level 100%) | Solid Green |
| SHIFT (Battery level < 50%) | Blinking Green |
| SAFE | Solid Yellow |
| TRAINING | Solid Magenta |
| CALIBRATION (progressing) | Blinking Cyan |
| CALIBRATION (complete) | Solid Cyan |
| Error, OTA software upgrade failed | (only when holding down the button) Blinking Blue |
| Error, bad wireless connection | 1 Red Blink |
| Error, battery low | 3 Red Blink |
| Error, battery temperature out of range | 4 Red Blink |
| Error, motor overcurrent | 5 Red Blink |
| Error, motor overvoltage | 6 Red Blink |
| Error, motor temperature out of range | 7 Red Blink |
| Error, bad motor hall sensors | 8 Red Blink |
| Error, bad brake resistor | 9 Red Blink |
| Error, bad electronics | 10 Red Blink |
| Error, bad motor controller | 11 Red Blink |
| Error, bad calibration | 12 Red Blink |
| Error, others | 13 Red Blink |
| (w USB cable plugged in) | |
| Charging | Blinking Green |
| Charged Full | Solid Green |
| OTA mode (software upgrade) | Blinking Blue |
| Factory mode | Red 1 On and 1 Off continuous |
| Error, charging | 2 Red Blink |
If you have any other technical issues with your Moonwalkers and cannot find the answer in the Moonwalkers user manual, please contact customer support ([email protected]).