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Troubleshooting & Support

Learn more about troubleshooting, repairs and warranty.

Troubleshooting

Troubleshooting. If your Moonwalkers are not working as expected. Please check the error codes below for more information. If you have any other technical issues with your Moonwalkers and cannot find the answer in the Moonwalkers user manual, please

Troubleshooting: Can’t Turn ON the Shoes with Incorrect LED Lights

In this article, we cover the most common situations users may face when turning on their shoes. The following video provides solutions for each issue:. Both shoes keep flashing white light:. One shoe keeps flashing white light while the other has a

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