Troubleshooting. If your Moonwalkers are not working as expected. Please check the error codes below for more information. If you have any other technical issues with your Moonwalkers and cannot find the answer in the Moonwalkers user manual, please

TroubleshootingIf your Moonwalkers are not working as expected. Please check the error codes below for more information.<table id="isPasted" style="margin-right: calc(55%); width: 45%;"><tbody><tr height="24"><td class="fr-thick">Mode</td><td class="fr-thick">LED Description</td></tr><tr height="24"><td class="fr-thick">(w/o USB cable plugged in)</td><td class="fr-thick"> </td></tr><tr height="24"><td class="fr-thick">Startup</td><td class="fr-thick">Running White</td></tr><tr height="24"><td class="fr-thick">LOCK</td><td class="fr-thick">Solid White</td></tr><tr height="24"><td class="fr-thick">SHIFT (Battery level 100%)</td><td class="fr-thick">Solid Green</td></tr><tr height="24"><td class="fr-thick">SHIFT (Battery level &lt; 50%)</td><td class="fr-thick">Blinking Green</td></tr><tr height="24"><td class="fr-thick">SAFE</td><td class="fr-thick">Solid Yellow</td></tr><tr height="24"><td class="fr-thick">TRAINING</td><td class="fr-thick">Solid Magenta</td></tr><tr height="24"><td class="fr-thick">CALIBRATION (progressing)</td><td class="fr-thick">Blinking Cyan</td></tr><tr height="24"><td class="fr-thick">CALIBRATION (complete)</td><td class="fr-thick">Solid Cyan</td></tr><tr height="24"><td class="fr-thick">Error, OTA software upgrade failed</td><td class="fr-thick">(only when holding down the button) Blinking Blue</td></tr><tr height="24"><td class="fr-thick">Error, bad wireless connection</td><td class="fr-thick">1 Red Blink</td></tr><tr height="24"><td class="fr-thick">Error, battery low</td><td class="fr-thick">3 Red Blink</td></tr><tr height="24"><td class="fr-thick">Error, battery temperature out of range</td><td class="fr-thick">4 Red Blink</td></tr><tr height="24"><td class="fr-thick">Error, motor overcurrent</td><td class="fr-thick">5 Red Blink</td></tr><tr height="24"><td class="fr-thick">Error, motor overvoltage</td><td class="fr-thick">6 Red Blink</td></tr><tr height="24"><td class="fr-thick">Error, motor temperature out of range</td><td class="fr-thick">7 Red Blink</td></tr><tr height="24"><td class="fr-thick">Error, bad motor hall sensors</td><td class="fr-thick">8 Red Blink</td></tr><tr height="24"><td class="fr-thick">Error, bad brake resistor</td><td class="fr-thick">9 Red Blink</td></tr><tr height="24"><td class="fr-thick">Error, bad electronics</td><td class="fr-thick">10 Red Blink</td></tr><tr height="24"><td class="fr-thick">Error, bad motor controller</td><td class="fr-thick">11 Red Blink</td></tr><tr height="24"><td class="fr-thick">Error, bad calibration</td><td class="fr-thick">12 Red Blink</td></tr><tr height="24"><td class="fr-thick">Error, others</td><td class="fr-thick">13 Red Blink</td></tr><tr height="24"><td class="fr-thick">(w USB cable plugged in)</td><td class="fr-thick"> </td></tr><tr height="24"><td class="fr-thick">Charging</td><td class="fr-thick">Blinking Green</td></tr><tr height="27"><td class="fr-thick">Charged Full</td><td class="fr-thick">Solid Green</td></tr><tr height="27"><td class="fr-thick">OTA mode (software upgrade)</td><td class="fr-thick">Blinking Blue</td></tr><tr height="27"><td class="fr-thick">Factory mode</td><td class="fr-thick">Red 1 On and 1 Off continuous</td></tr><tr height="27"><td class="fr-thick">Error, charging</td><td class="fr-thick">2 Red Blink</td></tr></tbody></table> If you have any other technical issues with your Moonwalkers and cannot find the answer in the Moonwalkers user manual, please contact customer support (support@shiftrobotics.io).

Troubleshooting

In this article, we cover the most common situations users may face when turning on their shoes. The following video provides solutions for each issue:. Both shoes keep flashing white light:. One shoe keeps flashing white light while the other has a

In this article, we cover the most common situations users may face when turning on their shoes. The following video provides solutions for each issue:Both shoes keep flashing white light:<iframe width="100%" src="https://www.youtube.com/embed/ig3jkgZw4I4?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> One shoe keeps flashing white light while the other has a solid white light:<iframe width="100%" src="https://www.youtube.com/embed/obnRTGkJi8o?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> One shoe has a flashing white light, while the other shows a solid or flashing green light:<iframe width="100%" src="https://www.youtube.com/embed/vosD7m4cZz8?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe>

Troubleshooting: Can’t Turn ON the Shoes with Incorrect LED Lights

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Shift Robotics

Learn more about troubleshooting, repairs and warranty.

Troubleshooting & Support

I - Make Sure You're on the Latest Software!

II - How to Turn On & Off?

III - How to Wear & Mount?

IV - Understanding LED Indicators!

V - Modes & How to Switch?

VI - How to Walk?

VII - Dashboard & Preset Mode in App!

How to Start?

What's in the box ?

Technical Specifications of Moonwalkers

Updating your Moonwalkers

Maintaining your Moonwalkers

Clean Your Moonwalkers

How to Replace Your Wheels

Replacing Footplate

Replacing Toeplate

Moonwalkers on Various Terrains: What to Expect

Understanding the Weight Limit of Moonwalkers

Understanding the Battery Life of Moonwalkers

User and Safety Manual

Moonwalkers

Technical specifications of Moonwalkers Aero

Updating your Moonwalkers Aero

Maintaining your Moonwalkers Aero

Replacing Wheels

How to use side spacer

Moonwalkers Aero

How to Activate ShiftOS 3.1?

How to Use the Dashboard?

ShiftOS 2.0 Release Notes

ShiftOS 2.1 Release Notes

ShiftOS 3.0 Release Notes

ShiftOS 3.1 Release Notes

Release Notes

Software

Moonwalkers Payment Methods and Currency

Moonwalkers Payment Options

Billing & Payment