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Shift Robotics

Customer support resources for frequently asked questions, order tracking, troubleshooting, and more.

Shift Robotics Help Center

I - Make Sure You're on the Latest Software!

II - How to Turn On & Off?

III - How to Wear & Mount?

IV - Understanding LED Indicators!

V - Modes & How to Switch?

VI - How to Walk?

VII - Dashboard & Preset Mode in App!

How to Start?

What's in the box ?

Technical Specifications of Moonwalkers

Updating your Moonwalkers

Maintaining your Moonwalkers

Clean Your Moonwalkers

How to Replace Your Wheels

Replacing Footplate

Replacing Toeplate

Moonwalkers on Various Terrains: What to Expect

Understanding the Weight Limit of Moonwalkers

Understanding the Battery Life of Moonwalkers

User and Safety Manual

Moonwalkers

Technical specifications of Moonwalkers Aero

Updating your Moonwalkers Aero

Maintaining your Moonwalkers Aero

Replacing Wheels

How to use side spacer

Moonwalkers Aero

How to Activate ShiftOS 3.1?

How to Use the Dashboard?

ShiftOS 2.0 Release Notes

ShiftOS 2.1 Release Notes

ShiftOS 3.0 Release Notes

ShiftOS 3.1 Release Notes

Release Notes

Software

Troubleshooting

Troubleshooting: Can’t Turn ON the Shoes with Incorrect LED Lights

Troubleshooting & Support

Moonwalkers Payment Methods and Currency

Moonwalkers Payment Options

Billing & Payment

Not sure how to start your Moonwalkers? We’ve got you covered! Here, we’ll walk you through how to power them on, what the LED colors mean, and the purpose of each mode. Plus, we’ll teach you how to walk smoothly with your Moonwalkers.

Understanding ShiftOS, the software that powers Moonwalkers.

Learn more about troubleshooting, repairs and warranty.