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Shift Robotics

Customer support resources for frequently asked questions, order tracking, troubleshooting, and more.

Shift Robotics Help Center

Connecting with phone

Power on & Mounting

Modes

Walking tutorial

Walking tips

Uphill and Downhill

Going over obstacles & Turning

Learn to walk

What's in the box ?

Technical Specifications of Moonwalkers

Clean Your Moonwalkers

Maintaining your Moonwalkers

Updating your Moonwalkers

How to Replace Your Wheels

Replacing Footplate

Replacing Toeplate

Moonwalkers on Various Terrains: What to Expect

Understanding the Weight Limit of Moonwalkers

Understanding the Battery Life of Moonwalkers

User and Safety Manual

Moonwalkers

Technical specifications of Moonwalkers Aero

Updating your Moonwalkers Aero

Maintaining your Moonwalkers Aero

Replacing Wheels

How to use side spacer

Moonwalkers Aero

How to Turn ON and Turn OFF?

How do the LED Indicators work

How to update your Moonwalkers to the latest version of ShiftOS

How to Activate ShiftOS 3.0?

How to Use the Dashboard?

How to Activate One-Step OTA?

ShiftOS 2.0 Release Notes

ShiftOS 2.1 Release Notes

ShiftOS 3.0 Release Notes

Release Notes

Software

Troubleshooting

Troubleshooting: Can’t Turn ON the Shoes with Incorrect LED Lights

Troubleshooting & Support

Moonwalkers Payment Methods and Currency

Moonwalkers Payment Options

Billing & Payment

Understanding ShiftOS, the software that powers Moonwalkers.

Learn more about troubleshooting, repairs and warranty.